Returns & Exchanges

At Cool-Vita DTC, we want you to love your fashion finds, which is why we offer a 30-day window for easy returns and exchanges on all unworn items with original tags. Your satisfaction is our priority, and we strive to make the reversal process as seamless as your shopping experience.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Place the items in their original packaging, ensuring all tags are attached and the products are in their original, unwashed condition.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.